Electric Ireland Rewards Programme
Terms and Conditions of Membership

This agreement applies as between you, the User of the Electric Ireland Rewards Programme named ‘Electric Ireland Rewards’, and Electric Ireland, the owner of the Electric Ireland Rewards Programme and Electric Ireland Rewards website. By completing your registration with the Electric Ireland Rewards Programme, you agree to these Terms and Conditions.

1.1. You must be a registered member of Electric Ireland Rewards Programme and a registered member of SuperValu Real Rewards to participate. Only one reward card can be registered. You must complete the Registration Form providing all mandatory details and preferences where indicated to register a SuperValu. You agree to be bound by the Terms and Conditions of the Electric Ireland Rewards Programme and the SuperValu’s Real programme.

1.2. Customers will receive SuperValu Real Rewards points for payments made on their energy bill, after their SuperValu card has been registered with Electric Ireland. Customers who fail to register a valid SuperValu Real Rewards account with Electric Ireland, cannot receive points retrospectively.

1.3. To register as a user of the Electric Ireland Rewards Programme, you must be the account owner or authorised by the account owner. If you are not the account owner or authorised by the account owner, you are committing a serious offence under the Criminal Justice (Theft and Fraud Act 2001)

1.4. By becoming a member of the Electric Ireland Rewards Programme and agreeing to these Terms and Conditions of Membership, you agree that we may communicate with you about the Loyalty Programme and selected offers by email or text message. You may un-subscribe from these emails and/or text messages at any time using the links or details provided on the email and/or text message. If you unsubscribe, we may still send you messages relating to changes to these Terms and Conditions or the withdrawal of the Loyalty Programme.

1.5. Membership of the Electric Ireland Rewards Programme entitles you to receive emails and/or text messages from us with details of Loyalty Programme offers as deemed relevant by Electric Ireland. These offers may be for goods and services from Electric Ireland or from other brands Electric Ireland deem relevant and suitable for members of the Loyalty Programme. These offers may require further information or action from you to activate the offer. Details of these requirements will be given clearly to you in the email, in the text or on the Loyalty Programme website. Offers may be subject to availability.

1.6. To access your Loyalty Programme account, you must log in by completing your user name and password. You are responsible for the safekeeping of your user name and password and shall take all necessary steps to ensure that your log-in details remain confidential. You are responsible for all activities carried out under your user name and password, whether authorised or not. If you believe that the security of your user-name and password may be compromised for any reason, please inform us and change your user-name and password immediately. Electric Ireland is entitled to assume, without further inquiry, that all activities conducted under your user name and password are being carried out by you until you inform us otherwise.

1.7. You may de-register from the Electric Ireland Rewards Programme at any time by emailing rewards@electricireland.ie. You will be deregistered within 30 days of receipt of your email.

1.8. Electric Ireland will automatically de-register you from the Electric Ireland Rewards Programme if you cease to be an Electric Ireland customer. You will be deregistered within 30 days of account cessation.

2.1. The Electric Ireland Rewards Programme website is subject to Electric Ireland's Data Protection Notice and privacy policy, which are available via these links or on www.electricireland.ie. In particular, Electric Ireland agrees that it will keep your personal data confidential and will not disclose it to any third party except where necessary for the administration of the Loyalty Programme or with your consent.

2.2. Electric Ireland may, however, use the personal details supplied for the following purposes: To help manage and administer your Electric Ireland Rewards Programme account and improve the way it is run; to help Electric Ireland understand its members habits and/or to provide a member with relevant tailored offers by email, SMS or post, unless he/she opts out of the receipt of such. We may also use this data to promote offers from our partners that we feel may be suitable to you.

2.3. Personal details that an Electric Ireland Rewards Programme member supplies during the registration process will be processed by Electric Ireland with appropriate confidentiality. Other than as stated below, no personal details of persons who register for this scheme will be divulged to anyone or any organisation outside of Electric Ireland or its data processors, specified in these terms and conditions.

2.4. A member can 'opt out' if he/she does not want to be contacted by Electric Ireland for direct marketing purposes, by ticking the appropriate boxs on the Registration Form, by contacting the Electric Ireland at rewards@electricireland.ie or by changing their contact options online on the ‘Edit account details” page at www.electricirelandrewards.ie

2.5. If an Electric Ireland Reward member wishes to change or update his/her details on his/her Loyalty account, he/she can do so online by updating his/her profile on the ‘My Profile’ page at www.electricirelandrewards.ie

2.6. Electric Ireland may also use information relating to sets or groups of customers, without identifying individuals, to enhance its understanding of customer behaviour and enable Electric Ireland to improve its service in general.

2.7. You have the right to ask for a copy of your personal data. If you wish to avail of this right, you should submit a written request to service@electricireland.ie

2.8. These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the Irish court

All content included on the Electric Ireland Rewards Programme website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Electric Ireland or our affiliates or third party licensors. Electric Ireland grants you a limited non-transferable licence to use such content solely for your own personal non-commercial use in connection with the Electric Ireland Rewards Programme. You shall not store, modify transmit, distribute, broadcast, or publish any part of the content for any other purpose. The re-selling, copying or incorporation into any other work of part or all of the material available on Electric Ireland Rewards Programme website in any form is prohibited save that you may print or download extracts of the material on this site for your personal information only.

4.1. You will indemnify Electric Ireland against any loss, damage or expense which it incurs as a result of any failure by you to comply with these Terms and Conditions.

4.2. Except as expressly set out in these Terms and Conditions, all representations, warranties, Terms and Conditions, whether express or implied, and all liability on the part of Electric Ireland in relation to the Electric Ireland Rewards Programme or the information contained on this website are hereby excluded to the greatest extent permitted by law.

4.3. Electric Ireland accepts no liability in respect of your use of products and/or services you obtain directly or indirectly through the Electric Ireland Rewards Programme. All such products and services are governed by the Terms and Conditions of the relevant supplier. This does not affect your statutory rights.

5.1. These Terms and Conditions may be varied at any time by Electric Ireland who will notify you of the changes before they take effect. By continuing to use the Electric Ireland Rewards Programme website after being notified of the changes you will be deemed to have accepted such changes.

5.2. Electric Ireland may suspend any or all of the Electric Ireland Rewards Programme website at any time for such reason as it may consider necessary to inspect, maintain, renew, repair or revise it.

5.3. These Terms and Conditions are governed by the laws of Ireland. You and Electric Ireland submit to the exclusive jurisdiction of the Irish Courts in relation to any dispute relating to these Terms and Conditions.

Electric Ireland Rewards Programme
Terms and Conditions of SuperValu Real Rewards Promotion

These are Musgrave Limited (“Musgrave”) and Electric Ireland’s Terms and Conditions for SuperValu Real Rewards and Electric Ireland Rewards Programme Members in relation to the Terms and Conditions. These Terms and Conditions are in addition to the SuperValu Real Rewards terms & conditions and Electric Ireland’s Rewards programme terms & conditions, which continue to apply. By registering for Electric Ireland Rewards and SuperValu Real Rewards programme the customer agrees to abide by the Terms of the Rewards Promotion.

1.1. You must be a registered member of Electric Ireland Rewards Programme and a registered member of SuperValu Real Rewards to participate. Only one reward card can be registered. You must complete the Registration Form providing all mandatory details and preferences where indicated to register a SuperValu card for the Rewards Promotion.

1.2. Customers will receive SuperValu Real Rewards points for payments made on their Electric Ireland energy bill, after their SuperValu card has been registered with Electric Ireland. Points can not be awarded retrospectively.

2.1. Customers can register up to two Electric Ireland accounts for earning SuperValu Real Rewards points. Once you have registered a SuperValu Real Rewards card number, you will be awarded 1 SuperValu Real Rewards point for every €3 paid to Electric Ireland on the registered account(s) (this is subject to change at the discretion of SuperValu and Electric Ireland). You can redeem your SuperValu Real Rewards Card points in line with SuperValu’s Terms and Conditions which can be found at https://supervalu.ie/terms-and-conditions/real-rewards/

2.2. It may take up to 10 days for your points to appear after you pay your bill. You can review your points earned on your Electric Ireland Rewards Programme web account.

2.3. Electric Ireland will update SuperValu with the points you have earned once the points are logged to your Electric Ireland Rewards account. In order for your points to be awarded to your SuperValu Real Rewards account , Electric Ireland will provide SuperValu with your rewards card number and unique identification number, along with information related to payments made on your energy account(s). By registering, you agree that Electric Ireland may pass this information to Musgrave in order that points can be correctly allocated to your account.

2.4. If your SuperValu Real Rewards card number changes (for example if you lose your card and obtain a replacement from SuperValu), you must update your number on the Electric Ireland Rewards website.

2.5. SuperValu Real Rewards Points cannot be earned for:

  • a credit placed on your Electric Ireland account and then refunded by us before your next bill is due
  • payment of a security deposit to Electric Ireland
  • payment for the re-energisation of a property by Electric Ireland
  • payment against an energy bill which is more than 60 days overdue

You may be entitled to earn additional SuperValu points from time to time via additional offers at the discretion of Electric Ireland and Musgrave . We will communicate with you about these selected offers in SuperValu stores, by email or text message.

4.1. All customers who have registered for Electric Ireland Rewards are eligible to save money on their energy bills by converting their Supervalu Real Rewards points, with Supervalu for Electric Ireland.

4.2. The value of each voucher is a credit against the customer’s Electric Ireland account(s) registered on the Rewards Promotion. Customers can redeem up to €10 off per bill only. If you have registered 2 accounts on the Electric Ireland Rewards Programme, for example a gas and electricity account, you will be eligible to redeem €10 off each energy account in any given billing period. A voucher cannot be redeemed twice i.e. it cannot be redeemed against both a gas bill and an electricity bill.
The value of each voucher will increase during bonus time, 250 SuperValu Real Rewards points will translate into a €5 voucher and 500 Supervalu Real Reward points will translate into a €10 voucher.

4.3. Customers with Pay As You Go (PAYG) meters who redeem a voucher, are eligible to receive a credit on their meter up to the value of €10 in any given billing period. This credit can take up to 10 days to be credited to your PAYG meter.

4.4. Customers with token meters who redeem a voucher, are eligible to receive a token in credits on their meter once in any given billing period. These credits can take up to 20 days to be sent to you in the post from Electric Ireland.

4.5. The full amount of a voucher or credit can only be applied against one registered account (i.e. vouchers or credit cannot be split between bills). The maximum limit on SuperValu Real Rewards that can be used in any one year for customer with one registered account is €10 per billing cycle and for customers with 2 registered accounts is €20 per billing cycle. A credit will appear on a customer’s account during the next billing cycle (this credit can take up to 10 days to be posted against your account). It will be noted on the back of your Electric Ireland bill, and named ‘Your Reward Saving’.

4.6. Vouchers are time bound (i.e. may only be used within specific time periods) and non-transferable and can only be used as a credit against the registered Electric Ireland account holder’s account. Vouchers will only be credited against the customer’s energy bill and cannot be provided as cash if the customer’s account is in credit. There is no cash alternative to the voucher.

5.1. We reserve the right to vary these Terms and Conditions at any time and will notify you of the proposed changes. By continuing to use the Electric Ireland Rewards Programme website and avail of the SuperValu Real Rewards scheme after being notified of the changes you will be deemed to have accepted such changes.

5.2. Electric Ireland will routinely check the status of your electricity and/or gas account to ensure you remain an active customer and the status of your account.

5.3. Electric Ireland will routinely check the validity of your SuperValu Real Rewards card to ensure the card is active.

5.4. Electric Ireland and Musgrave reserve the right to suspend or terminate your use of the Electric Ireland Rewards website and/or the SuperValu Real Rewards programme at any time if you do not adhere to these Terms and Conditions of use.

5.5. Musgrave reserves the right to suspend or terminate the promotion in any particular SuperValu store

5.6. Neither Electric Ireland or Musgrave shall be liable for any loss suffered by any person or be deemed to be in default for any delays or failures in performance hereunder resulting from acts or causes beyond the reasonable control of Electric Ireland and/or Musgrave.

6.1. Electric Ireland may share your personal data with Musgrave or vice versa, to the extent necessary for the efficient and effective administration of the Rewards Promotion. Electric Ireland and Musgrave will ensure that any personal data so disclosed will only be used for such purposes.

6.2. You agree that Electric Ireland may communicate with you by email or text message with information relating to the Rewards Promotion, including additional offers. Electric Ireland will not use personal data submitted in connection with the Rewards Promotion for other marketing purposes unless you have given your consent.

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